Respondents rate this on a scale of 0–10:

• Promoters (9–10): loyal supporters who actively recommend your business.
• Passives (7–8): satisfied but less enthusiastic.
• Detractors (0–6): those less likely to recommend.

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

Any score above 0 is considered good because it indicates the business has more promoters than detractors. Scores above +50 are considered excellent.

PN Personnel’s 2025 NPS: +68 ⭐

We’re proud to share that PN Personnel achieved a Net Promoter Score of +68 in our latest annual satisfaction survey. This is our highest score yet.

Our result is 7 times higher than the current recruitment industry average*

This result demonstrates our team delivers quality recruitment solutions using proven strategies, alongside our ethical and professional approach to exceptional regional recruitment.

Why it matters

Our high Net Promoter Score reflects the relationships we’ve built with both employers and job seekers across the region. It shows that:

• Employers and job seekers trust us to understand and deliver on their needs.
• Our consultative, supportive, and resourceful approach is valued.
• We’re making a positive impact in the Manawatū job market, even amid challenging conditions.

Thank you for your trust

We’re incredibly proud of our team and grateful to everyone who took part in the survey. Your feedback helps us continuously improve and deliver even better recruitment outcomes.

If you’re looking to recruit with a trusted local team backed by proven results and an outstanding reputation, choose PN Personnel.

*Source: NPS Industry Benchmarks – Perceptive