ABOUT THE ROLE

Be the calm, steady presence at the heart of our tow operations. As our Tow Operations Coordinator, you'll be the first point of contact for customers and a key touch point for our team -managing daily dispatch, scheduling, and enquiries with empathy, confidence, and clarity.

You'll work closely with the Office Manager and team to ensure every job is handled smoothly, professionally, with care and speed. This role suits someone who brings warmth to customer interactions, stays composed under pressure, and takes pride in keeping things running seamlessly.

Hours:
Monday-Friday 7.30am-4.30pm

BENEFITS

• Meaningful, people-focused role where your calm approach makes a difference
• Supportive, friendly team in a locally owned, well-established business
• Structured systems with variety-no two days are the same
• Potential for bi-annual bonus as recognition of your work

RESPONSIBILITIES

• Coordinate daily tow dispatch and job scheduling
• Allocate work to drivers with fairness and efficiency
• Support customers in person, by phone and email
• Keep operations flowing smoothly during busy periods
• Use dispatch systems and admin tools with accuracy and care

SKILLS & EXPERIENCE

• Strong customer service skills with warmth, empathy and professionalism
• Confidence making decisions and guiding conversations under pressure
• Ability to manage multiple priorities without losing attention to detail
• Solid computer and administrative skills
• Basic vehicle or mechanical knowledge is helpful, but not essential

Training will be provided on our systems and processes

THIS ROLE IS PERFECT FOR YOU IF YOU -

• Enjoy being the reassuring, capable point of contact for others
• Communicate clearly and confidently, even in stressful situations
• Take pride in organisation, follow-through, and doing things properly
• Bring life experience, resilience, and emotional intelligence to your work
• Thrive in a role where people rely on you to keep things moving

THIS ROLE MAY NOT BE RIGHT FOR YOU IF YOU -

• Prefer slow, highly predictable days
• Feel uncomfortable handling customer conversations under pressure
• Avoid making decisions or taking ownership
• Find fast-paced environments overwhelming

ABOUT CRASH SERVICES

Crash Services is known for delivering prompt, professional support when people need it most. They provide tow truck services along with roadside assistance, accident recovery, breakdown assistance, and vehicle transport throughout the Manawatu, Horowhenua, Rangitikei and Taraua areas.

Don't miss this opportunity. Applications will be reviewed as they are received.

The recruitment for this role is being managed by PN Personnel. For more information, please feel free to contact Robyn Bills on 0276999077.