ABOUT THE ROLE:

Join a dynamic Customer Dialogue Centre team as a Customer Service Representative, where you'll be delivering exceptional support and ensuring positive interactions with customers!

This role serves as the first point of contact for customers, offering exceptional support and assistance across various communication platforms, including phone, email, chat, and social media. You will play a crucial role in representing the voice the company and ensuring a positive customer experience.

This is a permanent full-time opportunity, based on-site in the office, Monday - Friday in Palmerston North. Hours of work will fall between 8am - 5:30pm.

BENEFITS:

• Southern Cross Health Insurance
• Staff purchasing benefits & discounts across our range of products
• Discretionary staff bonuses
• A subsidised Café onsite and free parking
• 4%+ KiwiSaver contribution
• Long service leave
• Fantastic Job Security
• Opportunity to work for a global organisation
• Excellent team & company culture

RESPONSIBILTIES:

• Manage and resolve customer cases from start to finish, ensuring timely and satisfactory outcomes
• Responding to customer queries promptly and professionally across all platforms including phone, email, live chat and social media
• Working with key stakeholders across the country
• Managing customer complaints and escalated cases

This is not a traditional contact centre role, it is a case management position which will see you take ownership for your assigned cases, manage them from start to finish and investigate when needed.

SKILLS & EXPERIENCE:

• Preferably experience in a customer service or case management role
• Resilience and the drive for customer excellence, handling complex situations and conversations confidently
• A proactive approach to problem-solving and commitment to continuous improvement
• Ability to actively listen, ask questions and make sound decisions in a case management contact centre environment
• Strong written and verbal communication skills
• A positive "can do" attitude and a customer centric approach with a passion for providing excellent customer service
• Strong written and verbal communication skills
• Great time management skills and the ability to manage and prioritise your own workload

ABOUT THE COMPANY

A leading organisation in the automotive industry, this company is committed to delivering exceptional customer experiences and promoting mobility for all New Zealanders. Their focus is on accessible, affordable, and safe innovation that enhances everyday lives. With strong community involvement and a dedication to sustainability, they back positive progress through inclusive practices and environmental responsibility.

They are proud to be an equal opportunity employer, embracing diversity and supporting individuals from all backgrounds. Applicants with specific needs are encouraged to highlight any requirements to ensure they have the opportunity to succeed in the recruitment process.

HOW TO APPLY

Click Apply now and upload your up to date CV and Cover letter.

Applications close on 14 May 2025 unless the position is filled earlier. Late applications will only be considered if the position remains vacant.

The recruitment for this role is being managed by PN Personnel. For more information, please feel free to contact Robyn Bills on 06 280 2401.