Customer Services Team Leader

Location : Filled Vacancies | Listed : Monday, 06 May | Type : Permanent + Full-time | Industry: Filled Vacancies

A unique and diverse opportunity for a people orientated, experienced retail leader within the Veterinary profession has become available with Totally Vets, based in Feilding.

Working 40 hours per week, ideally Tuesday to Saturday, this is a great opportunity for someone who has experience in retail, along with knowledge not only in companion animals but also the large animal sector. The dairy, sheep and beef industries in particular.

These roles are not available often! If you or someone you know could have the skill set we are looking for, Apply now.

Totally Vets offers a comprehensive on-farm and in-clinic veterinary service for household pets and farmers in the region - nothing is too big or too small.

Their branches in Feilding, Palmerston North, Taumarunui, Woodville, Pahiatua and Dannevirke complement this service with carefully chosen animal health products and merchandise, with up-to-date advice on their use. Through exceptional teamwork, their large team of experienced vets and support staff deliver a prompt, friendly and efficient service. Totally Vets pride themselves on providing customers with optimal outcomes for all aspects of preventative, advisory and emergency care.

Based in the Feilding Clinic, the Customer Services Team Leader will be responsible for ensuring that the retail side of the business prospers whilst leading the extending team into growth.

Your proven experience in retail will compliment your knowledge base not only in companion animals but also the large animal sector, the dairy, sheep and beef industries in particular. We are looking for someone who can lead a team forward, offering your expertise, knowledge and life experience to really get behind the retail focus and drive this by offering great leadership qualities.

This is a 40 hour per week position and will be on a rostered system as the business is in operation from Monday morning 7.30am to 6pm daily with some nights being late night to 8pm, through to Saturday afternoon at 4pm. Preference for this position would be Tuesday to Saturday, however there is some flexibility available on an individual basis and for the Saturday work to be rostered.

You will also have some financial knowledge as monthly reporting and delivering to the senior leadership team is required along with daily cash and reporting duties.

Areas of responsibilities:

• Leadership of the customer services team
• Assist with staff rosters
• Assist and identify customer needs
• Update of data base details
• Showroom merchandising
• Financial Reporting

Skills and experience you will possess:

• Solid experience in retail sales
• Large animal knowledge
• Staff management and responsibility
• Effective communicator and mentor
• Ability to provide problem solving solutions
• Manage time, prioritise and work effectively under pressure

This role is based in Feilding, and along with offering a competitive salary, it also offers additional benefits such as comprehensive staff discounts, health care benefits, a uniform and free car parking. This is a unique opportunity that doesn’t come up often within the Veterinary profession, so express your interest in a covering letter and Apply now.