Administrative / Clerical

Audio Transcription AUS
Business Communications
Business Communications Writing Sample – General
Business Communications Writing Sample – Insurance
Business Letter Compose AUS
Business Letter Edit AUS
Business Writing
Data Entry Alphanumeric Form 1 AUS
Data Entry Alphanumeric Form 2 AUS
Data Entry Alphanumeric Split Screen - US
Data Entry Numeric Form 1 AUS
Data Entry Numeric Form 2 AUS
Data Entry Ten Key
General Clerical Grammar (R1)
General Clerical Spelling-Multiple Choice (R1)
General Clerical Spelling-Short Answer (R1)
Reading Comprehension – English
Reading Comprehension – Spanish
Shorthand AUS
Split Screen Typing Test AUS – Form 1
Technical Writing
Typing Test 1 AUS
Typing Test 2 AUS
Typing Test 3 AUS
Written English
Written Spanish

 

Call Centre Scenario

Contact Center Virtual Scenario

 

Call Centre Environment

Contact Center Retention Predictor
CRM Navigation
Customer Care Simulation

 

Software Skills

Basic Computer Literacy
Computer Fundamentals – Mac OS 8.6 (Adaptive)
Computer Fundamentals – Mac OS X (Adaptive)
Computer Fundamentals – Mac OS X 10.4 (Adaptive)
Computer Fundamentals - Win 2000 (Adaptive)
Computer Fundamentals - Win XP (Adaptive)
Computer Literacy – Windows XP (Adaptive)
French Basic Computer Literacy
Internet Explorer 6
Internet Explorer 6-Essentials
Lotus 1-2-3 97
Lotus 1-2-3 97 - Essentials
Microsoft Access 2000
Microsoft Access 2000-Essentials
Microsoft Access 2002
Microsoft Access 2002-Essentials
Microsoft Access 2002 Fundamentals (Adaptive)
Microsoft Access 2003 (Adaptive)
Microsoft Access 2003 Fundamentals (Adaptive)
Microsoft Access 97
Microsoft Access 97-Essentials
Microsoft Excel 2000
Microsoft Excel 2000-Essentials
Microsoft Excel 2002
Microsoft Excel 2002-Essentials
Microsoft Excel 2003 (R1)
Microsoft Excel 2003 - Essentials
Microsoft Excel 2003 (Adaptive)
Microsoft Excel 2003 Fundamentals (Adaptive)
Microsoft Excel 2007 (Adaptive)
Microsoft Excel 97
Microsoft Excel 97-Essentials
Microsoft Internet Explorer 6.0 Fundamentals (Adaptive)
Microsoft Office 2003 Fundamentals (Adaptive)
Microsoft Outlook 2000 (R1)
Microsoft Outlook 2000-Essentials (R1)
Microsoft Outlook 2002
Microsoft Outlook 2002-Essentials
Microsoft Outlook 2003
Microsoft Outlook 2003 Fundamentals (Adaptive)
Microsoft PowerPoint 2000
Microsoft PowerPoint 2000-Essentials
Microsoft PowerPoint 2002
Microsoft PowerPoint 2002-Essentials
Microsoft PowerPoint 2003 - Essentials
Microsoft PowerPoint 2003 (Adaptive)
Microsoft PowerPoint 2003 Fundamentals (Adaptive)
Microsoft Powerpoint 2007 (Adaptive)
Microsoft PowerPoint 97
Microsoft PowerPoint 97-Essentials
Microsoft Project 2000
Microsoft Project 2002
Microsoft Windows 2000
Microsoft Windows 2000 - Spanish
Microsoft Windows 98
Microsoft Windows XP
Microsoft Windows XP-Essentials
Microsoft Word 2000
Microsoft Word 2000-Essentials
Microsoft Word 2002 (R1)
Microsoft Word 2002-Essentials (R1)
Microsoft Word 2003
Microsoft Word 2003 - Essentials
Microsoft Word 2003 (Adaptive)
Microsoft Word 2003 Fundamentals (Adaptive)
Microsoft Word 2007 - Essentials
Microsoft Word 2007 (Adaptive)
Microsoft Word 97
Microsoft Word 97-Essentials
Word Pro 9.0
Word Pro 9.0 – Essentials
Word Processing Fundamentals
Word Pro 9.0 – Essentials
WordPerfect 8.0
WordPerfect 8.0 – Essentials
WordPerfect 9.0 (R1)
WordPerfect 9.0 (R1) – Essentials

 

Brainbench IT

.NET Framework
.NET Framework 2.0
.NET Framework Fundamentals
3D Studio MAX
ABAP
Active Server Pages
ADO.NET
Apache 1.3.12 Administration
Apache 2.0 Administration
ASP.NET
ASP.NET 2.0
ASP.NET Fundamentals
Assembly Language
AutoCAD 2000 (U.S.)
AutoCAD 2002 (U.S.) (Interactive)
AutoCAD 2004 (U.S.) (Interactive)
Bash Shell Scripting
BEA WebLogic Application Server 8.1 Administration
C
C#
C# Fundamentals
C# 2.0
C++
C++ Fundamentals
Cellular Technology
Check Point FireWall-1 Administration
CICS
Cisco Network Design
Cisco Network Support
Cisco Router Fundamentals 
Citrix Administration
Client/Server Concepts
COBOL I (ANSI 74)
COBOL II
Cognos Development
ColdFusion 5
ColdFusion MX
COM/DCOM (Visual Basics)
Computer Electronics
Computer Forensics (U.S.) 
Computer Technical Support 
Computer Telephony Integration (CTI)
CORBA 2.3 C++
Crystal Reports 9
CSS2
Data Modeling Concepts 
Data Warehousing Concepts
DB2 Administration (OS390)
DB2 Administration (UDB)
DB2 Administration (z/OS)
DB2 Programming
Delphi 6.0
Delphi 6.0 Fundamentals
Disaster Recovery and Planning
Dynamic HTML
E-Commerce Concepts
Embedded Systems Concepts
Electronic Data Interchange (EDI)
ERP Concepts (US)
Fiber Optics
Firewall Administration Concepts
HTML 4.0
IMS 6.0
Informatica PowerMart/PowerCenter 6.2.1
Information Technology Security Fundamentals
Information Technology Terminology
Internet Security Concepts
Internet Technology Fundamentals
IP Routing & Switching
ITIL Concepts
J.D. – Edwards OneWorld Report Design
Java – EJB
Java – EJB 2.0
Java – EJB 2.0 Fundamentals
Java 2
Java 2 – GUI 
Java 2 – Non-GUI 
Java 2 Fundamentals
Java 2 Platform Enterprise Edition (J2EE)
Java 2 Platform Enterprise Edition (J2EE) 1.4
Java 2 Platform Enterprise Edition (J2EE) 1.4 Fundamentals
Java 5
Java 5 Fundamentals
Java Server Pages (JSP 1.1)
Java Server Pages (JSP 1.2)
Java Server Pages (JSP 2.1)
Java XML Technologies
Javascript
Javascript 1.5
Javascript 1.5 Fundamentals
JCL
LAN/WAN Communications
Linuz Administration (General)
Linux Administration (Red Hat) 
Linux Administration (Red Hat 9) 
Linux Administration (SuSE) 
Linux Programming (General) 
LoadRunner 7.x
Lotus Domino R5 Programming
Lotus Notes 4.0 Administration
LotusScript R5 Programming
Macintosh OS X 10.2 Desktop Administration
Macromedia Director 8
Microsoft Access 2000 programming
Microsoft Exchange Server 2000 Administration
Microsoft Exchange Server 2003 Administration
Microsoft Internet Explorer 6.0 Administration
Microsoft Internet Information Server 5.0 Administration
Microsoft ISA Server 2000 Administration
Microsoft SQL Server 2000 Administration
Microsoft SQL Server 2000 Programming
Microsoft SQL Server 2005 Administration
Microsoft SQL Server 2005 Programming
Microsoft Windows 2000 Active Directory
Microsoft Windows 2000 Desktop Administration
Microsoft Windows 2000 Server Administration
Microsoft Windows 2003 Active Directory
Microsoft Windows NT 4.0 Administration
Microsoft Windows 2003 Server Administration
Microsoft Windows Vista Desktop Administration
Microsoft Windows XP Desktop Administration
Multiple Virtual Storage (MVS) 
MySQL 3.23 Administration
Natural
Network Authentication
Network Monitoring
Network Security
Network Technical Support
Networking Concepts
Novell NetWare 5.0 Administration
OO Concepts
OO Design Patterns
Oracle 8i Administration
Oracle 10g Administration 
Oracle 8.0 Administration
Oracle 8i – Administration 
Oracle 9i – Administration 
Oracle Developer 2000
Oracle Financials Rel 11
Oracle Forms 6.0
Oracle PL/SQL
OS/400
PeopleTools 8.4
Perl 
Perl 5.8
PHP 4
PHP 5
PowerBuilder 8.0
PowerBuilder 9.0
Programmer/Analyst Aptitude
Programming Concepts
Project Management
Project Management (2000)
Project Management (2005)
Python 2.4
RDBMS Concepts
RPG IV
SAS 6.0 (Base) 
SAS 8.2 (Base) 
SEI Capability Maturity Model Implementation
Server Administration
Sibel 2000 Administration
SOAP
Software Business Analysis
Software Configuration Management
Software Quality Assurance
Software Testing
SQL (ANSI)
SQL (ANSI) Fundamentals
Struts 1.2.x
Sybase 12.5 Administration
Systems Analysis
TCP/IP Administration
Technical Help Desk
Technical Help Desk (Microsoft)
Unified Modeling Language (UML)
Unix Administration (AIX)
Unix Administration (General)
Unix Administration (HP)
Unix Administration (Solaris 8)
Unix Administration (Solaris 9) 
Unix Administration (Solaris 10) 
Unix Administration (Solaris)
Unix Korn Shell Scripting
Unix Programming (General)
VBScript 5.5
Visual Basic 6.0
Visual Basic 6.0 Fundamentals
Visual Basic.NET
Visual Basic.NET Fundamentals
Visual C++
Visual FoxPro 6.0
Voice over Internet Protocal (VoIP)
VSAM
WAN Technologies
Web Design Concepts
Web Design for Accessibility
Web Development Concepts
Web Server Administration
Web Services Concepts
Web Services Application Engineering
WebSphere MQ
Windows Application Program Interface
WinRunner 6.0
Wireless Network Technology
XHTML 1.1
XML
XML Concepts
XSL

 

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